Confirmed Service Customer
This dealership is only interested in maximum profits and not long term relationships with the customer. As a lease customer I would probably have returned and purchased 6 or 7 more lease vehicles in my lifetime. Throughout the entire negotiation I asked at LEAST 4 to 5 times "what is the purchase price of the vehicle I'm purchasing" and "what is the trade in value of my super low mileage lease". Each and every time I would be totally ignored only to repeatedly be given ONLY a payment number. After several attempts to get those figures going round and round we were tired and agreed to the same payment that our last lease had... BIG MISTAKE. I was never offered or shown my lease contract before I signed, only asked to Just Sign once on the touchpad and touch all the required spots on the iPad. In fact, I was told when I asked the Finance Person where my copy of the Lease Contract is when we finished signing I was told "It will come in the mail" which I thought was odd. Last when we were done with the finance office we were ready to make arrangements to schedule a pickup date. The salesman Will blurted out "your getting it right now"! My wife and I looked at each other talking later, "Doesn't the customer decided if they want to sign and drive? We were NEVER even asked what we The Customer wanted! We drove home only to be told the next day that we had to drive back once the car was registered to get the vehicle registration and inspection sticker. When we arrived our salesman was busy with a customer, I asked him about my Lease Contract. He looked confused and said "Oh you didn't get it". When the inspection was completed and the car was ready and we were ready to leave, only then we were handed our Lease Contract .......5 Days after the purchase. When I looked at the contract it was almost criminal ... FULL STICKER PRICE on the new vehicle and $436 for our 3 year 30000 mile lease trade in of a 2021 GMC Arcadia garaged cream puff with 10900 miles on it worth on the low side $2000 to $2500 in trade which I had done certified quote offers prior to visiting this dealership. I also did a TrueCar Lease Offer and the new vehicle was reduced $800 from the full price sticker I paid. So all said and done how were were treated, we paid $800 more on the new vehicle and lost out on a minimum of $2000 on the trade, total of $2800 on a deal which would have left plenty of meat on the bone for the dealership but they wanted it all. All we wanted was a good fair deal and a long term relationship and got neither.
Kevin M.
ATTLEBORO,
MA
Business Response
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