Confirmed Service Customer
Things were fine until your serv rep came out and told me there was serious safety issues with my vehicle. I purchased this car from you less than a year ago, I was in for an oil change in December that was too early because my oil change warning was never reset , I was never told about any serious safety issues at that time. I then took my vehicle to a reputable mechanic to check my safety issues, which were front and back brakes and tires, they told me the brakes were fine, I am replacing my tires. I feel your rep was somewhat aggressive and could have handled it a little different to let me know of any issues. When my vehicle was ready he yelled my name from the other room for me to go up and get my vehicle. I live in Raynham and work in Mansfield, I don’t really drive too far, I feel that when I purchased this vehicle the salesman could have given me a heads up that tires and brake would maybe be needed in the near future, nothing was mentioned if these were going to be safety issues, I would not be recommending this dealership, my services will be elsewhere.
Patricia F.
RAYNHAM,
MA
Business Response
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